Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Please note that it’s normal for handmade items to sometimes have very minor defects. Altering products will result in the voiding of the warranty.
If you have any concerns regarding your product, please provide photos of the issue and reach out to our support team at support@swordrep.com or via our Contact Us page.
Refund Policy
To be eligible for a return, we require proof of purchase, documentation of your item being unused or in the same condition as when it was received, and a reason for your return. We do not reimburse for return shipping costs. If you wish to return a product, please reach out to our support team at support@swordrep.com or through our Contact Us page, and we will do our best to assist you.
To be eligible for a refund, your return should be received by our warehouse in unused condition. It will undergo a quality inspection. If the inspection is passed, the cost of the item itself (shipping costs not included) will be automatically processed back to your credit card or original method of payment within 3-5 business days (excluding weekends/holidays).
If you’d like to exchange or replace an item, all exchanges and replacements must be requested by contacting us within our 30-day warranty policy. To be eligible for an exchange, your original item must be unused and in the condition in which it was received. If you believe that you received a defective, damaged, or incorrect item, please contact us for further evaluation.
Sale items are not eligible for returns, refunds, or exchanges. Sale discounts are also not valid on previous purchases.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at our email address.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: Ahmad Nagar road Wazirabad Pakistan 52000.
Shipping Returns
To return your product, you should mail your product to: Ahmad Nagar road Wazirabad Pakistan 52000.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at {support@swordrep.com} for questions related to refunds and returns.