Shipping Policy

By placing an order online with Sword Replica, the customer verifies that they are over 18 years of age and are aware of all local, state, and federal laws regarding the possession or carrying of the products they are ordering. Sword Replica shall be held blameless for any infraction of laws by the purchaser.  

Customers are responsible for compliance with their governmental regulations. 

Please send questions to support@swordrep.com

USA ORDERS 

We process orders in 1-5 business days.  
USA orders should arrive in 5-8 business days. If you feel that your order is delayed past our stated shipping policy, please contact us for an update. 

OTHER COUNTRIES 

We work to process international orders in 3-5 business days, however, please note that your orders may take around 10-15 business days to pass through every import destination and ultimately arrive at your doorstep. In addition, please note that international orders are typically processed through customs specific to their destination. Every country has different customs and protocols, which could potentially result in a delay in the arrival of your item. Please contact your local shipping service if you believe that your item is being held up in customs.

Aside from items specifically promised as $ 20.00 USD flat rate shipping, and free shipping placing orders above $ 500, very rarely, a remaining shipping inquiry may be disclosed to you by one of our support agents. If this is a problem and you cannot pay, please contact us via email or chat. However, your final shipping cost may vary depending on courier requests independent from Sword Replica. We are not able to intervene or change said costs. 

COUNTRIES WE HAVE SUCCESSFULLY SHIPPED LARGE SHARPENED KATANAS: 

  • USA 
  • Canada 
  • Mexico  
  • Australia – except Victoria 
  • New Zealand 
  • Germany 
  • France 
  • Spain 
  • Norway 
  • Sweden 
  • Finland 
  • Poland 
  • Romania 
  • Hungary 
  • Saudi Arabia    
  • Brazil 
  • Argentina

It’s important to note some country’s laws restrict to import of swords so be sure to check your government’s law before placing an order.

CUSTOMS  

You, as the customer, are responsible for paying ALL customs and import fees, including your local taxes which are unassociated with Sword Replica. You are responsible for ensuring your domestic law before purchasing from Sword Replica. Importing swords, whether edged or not, might be restricted or prohibited in some countries. If you are not sure about your local law, please ask your law enforcement agency, police department, or customs office. 

We are not responsible legally, financially, or otherwise if your customs agency seizes the item you purchased. By placing an order, this indicates that you verified the import status. You are the one that is responsible for ensuring that your purchased item is allowed to import.

For domestic customers who reside in USA territories or overseas USA installments, either temporarily or permanently: You are urged to verify with your command center or relevant agency regarding the best way to receive your order. Sword Replica is not responsible in any way if you cannot receive your order in an unauthorized area.

WRONG SHIPPING INFORMATION 

We make our shipping labels based on the information a customer provides. If you accidentally enter an incorrect or incomplete address, you are to inform us immediately regarding a correction to your error. If the order has not shipped out yet, we can fix this for you at no additional cost. If it has shipped, please contact the courier immediately to prevent complications, and inform us of the error. We are not responsible for any lost package that is incorrectly addressed due to customer error.

If your item is returned to our warehouse by the courier due to customer error, you will be invoiced a resend fee and be bound by the regular processing times.

IF YOUR PACKAGE WAS MARKED AS “DELIVERED” BUT YOU DID NOT RECEIVE IT

Courier delivery vehicles use GPS that can automatically update a package as “delivered” prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and typically arrives the following day. 
Based on the courier used to ship, we recommend contacting your local USPS post office or the UPS Customer Center. Local courier offices will be able to provide quicker, more up-to-date service. If they have no information, if you filed a claim, or if you have any other questions, please contact us. We are happy to assist with requests from the courier in their efforts to locate your package. 

Release, Assumption of Risk, and Waiver of Liability and Indemnity Agreement: 

Sword Replica does not warrant that a person or company may legally sell, purchase, possess, or carry any items offered according to federal, state, or local laws. These items include but are not limited to pocket knives, switchblades, knuckle knives, items having concealed blades, and double-edged blades.  We feel it is extremely important to comply with guidelines established by state laws. By purchasing any item from Swordrep.com, the buyer warrants that he is in compliance with all federal, local, and state laws and is legally able to purchase these items. 

Knives can be dangerous if improperly handled. Keep away from children. We strongly recommend that items purchased from Swordrep.com should not be sold to minors without parental permission.

If you have any queries, Please contact us by phone, email, or form. We will reply soon. 
 
Phone: +923044693737
Email: support@swordrep.com